Refund policy

  • We gladly accept returns IF they following terms are met:
  • You contact us within: 7 days of delivery
  • You ship items back within: 14 days of delivery
  • NOT personalized/customized with unique names, words, phrases, letters, etc. Every thing is made to order as ordered.

Return shipping is the responsibility of the customer. Returned items are refunded when they arrive back in original condition, minus a 15% restock fee. This fee covers the cost we paid for shipping the item out to the customer the first time.

We don't accept exchanges or cancellations (after 12hours) because of the specific personalization of items.
But please contact us if you have any problems with your order.

The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders - Which is the bulk of our products

  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

  • NO returns on personalized items.

Returns and exchange details :

-Please message us any issues with any product & include pictures. We will do our best to correct any errors or problems that are the fault of our shop. We will accept returns IF there is an issue with a product that is the fault of our shop. Much of our inventory is customized, therefore, it is made especially for & is unique to the buyer. These cannot be resold. Personalized items will not be accepted as returns, again, unless there is a fault in your product caused by our shop.

-Items shipped via priority mail are INSURED automatically through USPS.com up to $100. If an item is damaged contact us & include pictures of your broken item & damaged packaging. We will then use the pictures to file a claim with USPS.com & send out your replacement.

-Items broke in shipping does not happen often, but it can happen. You never know when an Ace Ventura will be handling your package.