Additional policies and FAQs:
How do I hang my sign?
Brad/pin nail to wall, rest name from loops, swirls, crevices from small nails. Mounting putty or double sided mounting tape. Our signs & mounting tape youtube video:
Where do I include my personalization details (name, dates, designs, etc)?
Please leave product personalization in the personalization box on the listing page OR After you have selected all you need to choose from the drop down menus of the listing, click the button "Add to Cart". If you click "cart" or "checkout" you will arrive at a checkout page. At the checkout page, there is a box titled "Special Instructions to Seller". It is in that box where you include you personalized details. That information will show up on the order form, which we read, copy & paste, & from which we complete your order.
We don't accept exchanges
The following items can't be returned or exchanged
- Custom or personalized orders (majority of our products)
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
-Returns are subject to a 15% restocking fee. Restocking fee will be deducted from total refund amount.
-Please message us any issues with any product & include pictures, pictures of item/packaging/shipping label.
-We will do our best to correct any errors or problems that are the fault of our shop. We will accept returns IF & only if there is an issue with a product that is the fault of our shop. Much of our inventory is customized, therefore, it is made especially for & is unique to the buyer. These cannot be resold. Personalized items will not be accepted as returns, again, unless there is a fault in your product caused by our shop.
-Items shipped via priority mail are insured automatically through USPS.com up to $100. If an item is damaged contact us & include pictures of your broken item, damaged packaging, & shipping label (all required for claim). I will then use the pictures to file a claim with USPS.com & send out your replacement.
-If an item arrived broken, we will send a replacement - We will not refund (exceptions may apply). This is to avoid any misunderstandings between customer & seller. This will also help prevent any fraudulent or false attempts made by customers to get a refund on an item they've already used, the "need by" date passed, or broke the item themselves.
***If an item arrives broken, please reply with pictures of the broke item along with pictures of the packaging(+shipping label) the product arrived in. Items do not arrive broke often, but it can happen. Please do this within 72 hours (max) of delivery. We may not replace after that time period passes. No refunds will be given on personalized items if arrived broken, only replacements.
Order Production times & Rush orders.
Most orders are designed, cut, sanded, finished, & shipped within 3-7 business days. The more complicated the order + more paint, stain required the longer it may take for paint or stain curing time.
Name spelled wrong on item?
We copy & paste each name directly from the personalization box or "special instructions to seller" box notes section of each order. That way we do not have to retype any names. If we do, however, have an incorrect spelling of a name & you as a buyer typed it in correctly, we will either refund or send a new one. If the mistake is the fault of the buyer - mistyped name or misspelled name - We will offer a 10% discount off the purchase of the exact same item, with the correct spelling.
On some items, we're willing to work with a buyer for wholesale options. Feel free to inquire in a message.
If your item arrived broken, there is a chance it was insured through Priority USPS shipping. Please take pictures of the packaging & the broken product, then send them to me via a reply to your invoice/purchase history. I will work with you, file a claim with USPS, & send a replacement if all requirements are met. We are reasonable people & understand things happen beyond our control & yours. Packages do not arrive broken often, but you never know when an Ace Ventura may be handling your package.