FAQ

Additional policies and FAQs:

Where do I include my personalization details (name, dates, designs, etc)?

After you have selected all you need to choose from the drop down menus of the listing, click the button "Add to Cart". You will then arrive at a checkout page. At the checkout page, there is a box entitled "Special Instructions to Seller". It is in that box where you include you personalized details. That information will show up on the order form, which we read, copy & paste, & from which we complete your order.

If a customer orders an item that requires personalization or customization (for example - Names, Dates, Pictures, Colors, etc) And he or she does NOT include those in the notes, I will attempt to contact the customer three times. After the third time within a 10 day time frame, I will cancel & refund the order if there is no response from the buyer as how to personalize their purchase. I cannot make a custom order for a customer without any of the custom details. Thanks for understanding.


Processing times & Rush orders.

Many of our products are made to order. Many of our orders ship before the ship date set on the order. Most ship within 8-10 business days (14 calendar days). Some of the more complicated orders can take up to 14 days to create. We do not accept rush orders. We feel our processing times are short enough to satisfy our customers. Any shorter processing times cut in to the quality of the product itself. Many of them require stain or paint & a sealant. Each product needs time to dry & be perfected. It is very important to let the product's paint, stain, & lacquer/polyurethane dry adequately.

Local Orders-

Do you want to order online & pick up in store? We can do that. Place your order here on our site. Once you arrive on the checkout page, use coupon code Local906 to waive the shipping charge. Once we complete your order we will notifiy you & we can arrange a pick up time at our shop downtown 1628 Ludington St., Escanaba, MI.

Please allow up to two weeks for product completion as this is our current order processing time.

We will not be open for public foot traffic. We will be open by appointment times only. 

Name spelled wrong on item?

We copy & paste each name directly from the "special instructions to seller" box notes section of each order. That way we do not have to retype any names. If we do, however, have an incorrect spelling of a name & you as a buyer typed it in correctly, we will either refund or send a new one. If the mistake is the fault of the buyer - mistyped name or misspelled name - We will offer a 10% discount off the purchase of the exact same item, with the correct spelling.

Wholesale availability?

On some items, we're willing to work with a buyer for wholesale options. Feel free to inquire in a message.

How do you package your items?

We use tons & tons of bubble wrap. We use lots of cardboard pieces to stabilize the more delicate items, such as toppers & wooden names. Each name & topper is plastic wrapped around a cardboard backing, top & bottom. It is then bubble wrapped & completed with another layer of cardboard & plastic wrap. This is the best method to ensure a product arrives safely. It may not always be pretty, but it does the job & saves the buyer on shipping costs.

Broken item?

If your item arrived broken, there is a chance it was insured through Priority USPS shipping. Please take pictures of the packaging & the broken product, then send them to me via a reply to your invoice/purchase history. I will work with you, file a claim with USPS, & send a replacement if all requirements are met. We are reasonable people & understand things happen beyond our control & yours. Packages do not arrive broken often, but you never know when an Ace Ventura may be handling your package.

Custom and personalized orders

Personalized/Custom orders are nonrefundable. They are products we cannot resell to another buyer. They are uniquely made for each buyer per each buyer's request. If you'd like a proof of any item, we are more than happy to send you one. Please keep in mind, however, this may slow processing time. Delayed replies may also slow processing time.

What fonts are we using?

Messages that ask for our font will be ignored. If after you make a purchase & would like to know the font so that you are able to match other aspects of your event to the font we use - I will welcome.

Who is responsible for custom/duties/taxes, etc on international orders?

Buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. It is the buyer's responsibility to know their country's policy on this.